They also only rarely respond in the blog/portals for DWMRC.

There are a couple of staff that have been responsive in the last two months and tried to help, but they were not able to get a positive response from their management team or make any progress toward resolving these issues. Why should anyone continue to pay for support they repeatedly do not provide? Most of the times I have tried to resolve the problems, the Email requests were just ignored. No significant new features in years and lacking many updates and fixes.

While we remained hopeful, ultimately we are left with a product that gets very little in the way of support or attention. Occasionally I have had excellent interactions with some great members of their staff recently and that was very insightful. We were still hoping they would step up and address the issues but not in months have they made notable progress. We had dropped 75% of the licenses already and this was the last batch. They only sometimes respond in any sort of timely way to Emails and open tickets. We elected to not renew any of our remaining DWMRC seats for maintenance in 2020 after they apparently stopped fixing these types of serious usability bugs and offered only that it would be fixed in some new release but no release date.

Anydesk remote desk key